Terms of service

Last updated: July 2026

Our terms fit on one page because the deal is simple: you get an exact price in writing before we touch a fiber, you pay when the work is done, and if you don't love the clean, it's free. Here's each piece spelled out.

Quotes come first, in writing

Before any work starts, we look at the job with you and put the exact price in writing. That written number is the number. If you add work while we're there, we quote the addition the same way before we do it.

Our guarantee: love the clean or it's free

If you're not happy with an area we cleaned, tell us and we'll come back and re-clean it at no charge. If you're still not happy after the re-clean, we refund what you paid for that part of the job. That's the whole policy, and there's no fine print underneath it.

100% pet odor removal guarantee

Pet odor removal is 100% guaranteed on the areas we treated. If the odor returns in those same areas, let us know and we'll re-treat them free. The guarantee doesn't cover areas we didn't treat or new accidents after we leave — the dog's future decisions are between you and the dog.

What we can't guarantee

Some damage is permanent. Bleach spots, burns, and dye loss aren't stains sitting on the fiber; they're the fiber itself changed, and no cleaning reverses that. If we see permanent damage during the walkthrough, we'll point it out before we start instead of letting you pay to find out.

Payment

Payment is due when the work is finished. Your total matches the written quote you approved, plus anything you added and approved along the way.

Rescheduling and cancellations

Plans change. If you need to move or cancel your appointment, call or text 256-203-1984 and we'll set you up with a new slot. That's the entire cancellation policy.

Questions about any of this? Call or text 256-203-1984, or check the pricing page for the full price list.